Category Archives: The Plan and Managing your business

When the “Honeymoon” is over – Why the Plan is so Important

In this blog I will explain how a comprehensive business plan can help business owners after the glitter has worn off and business has become a reality, complete with all is beauty and ugliness, dimples and warts, trials and rewards.

Too many people start out without a plan and, when times get tough (as it most certainly will), many of these people simply surrender, leaving their dreams, efforts and money strewn on the floor, or in the hands of false friends whose only wish was to separate them from their money, and damn the dreams.

When you have a business plan that truly reflects your dream and details how you planned to bring it into being you have a map on which you can:

  • Ensure the dream and purpose reflect your initial criteria in the business world of “noise” and interference;
  • Measure your dream against actuality and identify where you have misjudged your strengths, weaknesses, opportunities and threats;
  • Adjust your plan to ensure you are best equipped to face each new situation before the situation rips them from your control and forces you to follow, rather than lead, your business through the dark times and back into the light; and
  • Choose the best way forward to growth and success.

There will be times when you doubt yourself, your business, your co-workers, and your future. In those dark times it is always easier if you have an emotional anchor on which you can rely for guidance and support. This anchor should be your business plan.

Your business plan is the tool to guide you back to the high road.

I recommend that you keep your business plan handy at all times. At least quarterly (or more regularly when times are tough) you should compare the projections you made in the original plan with the real situation. By doing this you will be able to:

  • Anticipate problems and challenges and prepare to address and avoid/resolve them; and
  • Adjust your projections in line with the changes that have occurred in reality.

One example to show where this form of management was successful occurred some years ago in South Africa, where a large company decided to enter the glass bottle business. Their initial planning determined a need for three refractories producing bottles to be built on three different sites around the country and the most appropriate time frame was that each would be separated by a period of three years.

In reality, the market off take was double their projected size . Within 18 months of commissioning the first refractory was operating at 100% of capacity and the demand remained very strong. The nett result was that the overall plan had to be accelerated, with commensurate increase in pressure on cash flow and management capabilities. Eventually the project was condensed form 9 t 5 years, by which time all three operations were commissioned and operating successfully.

Fortunately it was possible for the company to meet these challenges. By being aware of the situation the necessary funding was secured to meet the additional cash flow demand. Without this early warning and with some astute and courageous management a potential disaster from an overloaded cash flow demand was avoided and the opportunity successfully identified and developed.

For this reason I strongly recommend that a formal, written business plan should be part of your management tool kit. It should always be available and used to measure progress in business life.

Have fun, do good and contribute to your society as best you can. Always remember that you reap from what you have sown.



The Operations Manual

Before we start our new business, we sit and think, ponder and plan, scratch and scheme, until we can visualise exactly what we want to do, where we want to get to in our busness and, in the end, how we are going to get there. Is that a fair summary of what you have  been doing?  Well keep at it and dont stop. “Time spent in reconnaissance is never wasted” goes the old soldiers mantra, and it also applies to business.

Eventually, after a considerable time preparing and planning our business, there is nothing more to do but get on the road to business success. We set off. Normally, we do this by giving up all other activities and concentrating completely on our new baby – and yes you men out there, that is what it becomes. It is at this stage that YOU NEED TO START YOUR OPERATIONS MANUAL.

“Why????” I can hear you shout, “I know what is going on and really dont have the time to spend on this non-essential”. Well here are some good reasons:

  • The sooner you start, the more effective and relevant will your manual be;
  • Although you are doing everything, it is certain that, in time, you will expand to the stage that you cannot take on all the work you could. If you want to continue expanding you need to employ assistance. Then you need to ensure that your new assistants do as you want them to do, not what they think you want them to do.
  • The existence and use of an Operations Manual will add up to 30% to the value of your business when you have reachede your desired goal.
  • Your training time and personal involvement in training and bringing new staff members on board will be minimised; and
  • Your business will run properly, even when you are on holiday!!!

How do you start?

  1. Buy a diary, preferably a “page-a-day” type, and put it on your desk;
  2. At the end of each day, enter into your diary each challenge you faced and conquered that day, what it involved and how you conquered it;
  3. At the end of each month extract challenges and solutions and copy them into a different file under section headings, making sure you continually update and replace old solutions with new.
  4. AS your business gorws, make each department head do the same thing. Each quarter hold a meeting and update the overall Operatrions Manual so that everybody knows how to solve every challenge.

You now have an Operations Manual for your business.

I would suggest that you use the following Manual Sections as it will cover every aspect of your business:

  • Governance and Management;
  • New Product (Service) Development;
  • Marketing and Sales Policies;
  • Operations Policies;
  • Customer Care;
  • Human Resources;
  • Stock Management;
  • Money Management;
  • IT Policies.

Some of these may not fit into your specific business,  but they should cover most businesses.

So now you know where to start so, even if your business has already been going for some time, you can set about creating your Operations Manual immediately. Once it is in place you will find that you can take that month holiday without having to always be on the other end of a telephone. Have fun and enjoy working ON your business.